Terms & Conditions

Last updated: 1 April 2026

1. Acceptance of Terms

By creating an account or using GHM Suite at ghmsuite.co.za, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, you may not use the platform. These terms apply to all users of the service.

2. Description of Service

GHM Suite is a cloud-based guest house management platform designed for South African guest house owners and operators. The service allows you to manage bookings, guest profiles, room availability, cleaning schedules, and calendar synchronisation from external booking platforms.

We reserve the right to modify, suspend, or discontinue any part of the service at any time, with or without notice.

3. Account Registration

To use GHM Suite you must register for an account by providing a valid email address and password. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activity that occurs under your account
  • Notifying us immediately of any unauthorised access at info@ghmsuite.co.za

You must be at least 18 years old and a registered business operator or individual using the platform for lawful commercial purposes.

4. Subscription and Billing

4.1 Free Trial

New accounts receive a first month completely free, with no credit card required at sign-up. After the free trial period, continued use of GHM Suite requires an active paid subscription.

4.2 Subscription Fee

The subscription fee is R150 per month per account. Fees are subject to change with 30 days' notice.

4.3 Payment

Payments are processed by a third-party payment provider. We do not store your full payment card details. By subscribing, you authorise us to charge your payment method on the recurring billing cycle.

4.4 Cancellation and Refunds

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. We do not offer pro-rata refunds for partial months unless required by applicable law.

5. Acceptable Use

You agree not to use GHM Suite to:

  • Violate any applicable South African or international law or regulation
  • Store or transmit unlawful, defamatory, or fraudulent content
  • Attempt to gain unauthorised access to the platform or other users' data
  • Interfere with or disrupt the integrity or performance of the service
  • Reverse-engineer, decompile, or attempt to extract the source code of the platform
  • Use automated scripts or bots to scrape or interact with the service

We reserve the right to suspend or terminate accounts that violate these acceptable use requirements without notice or refund.

6. Guest Data and POPIA Compliance

As a user of GHM Suite, you act as the responsible party for the personal information of your guests that you capture in the platform. You are responsible for:

  • Obtaining lawful consent from your guests before capturing their personal information
  • Processing guest data only for the purposes of managing your accommodation business
  • Complying with the Protection of Personal Information Act 4 of 2013 (POPIA)

GHM Suite provides the technical infrastructure to store this data securely, but we are not responsible for your compliance obligations as a responsible party under POPIA.

7. Intellectual Property

All intellectual property in the GHM Suite platform — including software, design, logos, and content created by us — remains the exclusive property of GHM Suite. Your subscription grants you a limited, non-exclusive, non-transferable licence to use the platform for its intended purpose.

You retain ownership of all data you input into GHM Suite (your bookings, guest records, and property information).

8. Third-Party Integrations

GHM Suite integrates with third-party services including Airbnb, Booking.com, LekkeSlaap, WhatsApp, and — with your consent — Google Analytics. These integrations are provided as-is. We are not responsible for the availability, accuracy, or terms of third-party platforms, and any changes those platforms make may affect the functionality of integrations within GHM Suite.

Google Analytics is used to collect anonymous usage statistics to help us improve the platform. It is only activated after you have given explicit consent via the cookie banner. You may withdraw consent at any time in Settings → Cookie Preferences.

9. Limitation of Liability

To the maximum extent permitted by South African law, GHM Suite and its operators shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform, including but not limited to loss of revenue, loss of data, or business interruption.

Our total liability to you for any claim arising out of your use of GHM Suite shall not exceed the total subscription fees paid by you in the 3 months preceding the claim.

10. Disclaimer of Warranties

GHM Suite is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the reliability, accuracy, or fitness for a particular purpose of the service. We do not warrant that the service will be uninterrupted or error-free.

11. Termination

We may terminate or suspend your account immediately, without prior notice, if you breach these Terms & Conditions or engage in fraudulent, abusive, or illegal activity. Upon termination, your right to use the service ceases immediately. We will delete your data within 30 days of termination, except where retention is required by law.

You may terminate your account at any time by contacting us at info@ghmsuite.co.za.

12. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the South African courts.

13. Changes to These Terms

We may update these Terms & Conditions from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of GHM Suite after changes are posted constitutes your acceptance of the revised terms. If changes are material, we will notify you by email.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

GHM Suite
Email: info@ghmsuite.co.za
Website: ghmsuite.co.za

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